Inspection outcome: Standards met
Last inspection: 29/10/2020
Pharmacy context
The pharmacy is located in a largely residential area near to a town centre. The people who use the pharmacy are mainly older people. The pharmacy receives around 50% of its prescriptions electronically. It provides a range of services, including Medicines Use Reviews, the New Medicine Service, chlamydia testing and treatment. And it also provides medicines as part of the Community Pharmacist Consultation Service. It supplies medications in multi‐compartment compliance packs to a small number of people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It protects people’s personal information and people can provide feedback about the pharmacy’s services. It keeps the records it needs to keep by law and these are largely kept accurate and up to date. The pharmacy learns from mistakes that happen during the dispensing process to help make its services safer.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. And for those who need to be, it enrols on a suitable accredited training course for their role. Other team members undertake ongoing training modules to help them keep their knowledge and skills up to date. Team members can raise any concerns or make suggestions and they can take professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. Most people can have a conversation with a team member in a private area. And the pharmacy makes arrangements for those who cannot access that area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. People with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and largely stores them properly. It responds appropriately to drug alerts and product recalls, so that people get medicines and medical devices that are safe to use. It dispenses medicines into multi-compartment compliance packs safely.
Principle 5. Equipment and facilities
The pharmacy largely has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |