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Pharmacy inspections

Inspection reports and learning from inspections

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Smile Pharma Ltd (9012395)

Inspection outcome: Standards met

Last inspection: 21/05/2025

Since January 2025 our inspection reports are more concise and accessible - find out more about the changes

Pharmacy context

The pharmacy is in a business park on the outskirts of Warrington. It dispenses private prescriptions mainly for aesthetic products, including botulinum toxins, and for injectable medicines for weight loss. Prescribers and practitioners access services through its website www.smilepharma.co.uk. It delivers most of its medicines to prescribers and practitioners, with some weight loss medicines delivered directly to patients. Some prescribers and practitioners collect medicines and aesthetic products directly from the pharmacy’s premises.

This was a reinspection following an inspection in December 2024 where the pharmacy did not meet Standards 1.1 and 4.2. This reinspection focused mainly on those Standards which had previously not been met. Since the previous inspection, the pharmacy has documented and embedded risk assessments and audits relevant to the pharmacy’s services, including for the treatments it supplies. It follows its own procedures and is good at making and recording interventions, to help make services safer.

Inspection summary findings

Principle 1. Governance

Standards met

Principle 2. Staff

Standards met

Principle 4. Services, including medicines management

Standards met

Pharmacy details

Unit 1, Gemini 8
Apollo Park
Westbrook
Warrington
WA57AE
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards