Pharmacy context
The pharmacy is in a business park on the outskirts of Warrington. It dispenses private prescriptions mainly for aesthetic products, including botulinum toxins, and for injectable medicines for weight loss. It delivers them directly to prescribers and practitioners for treating people using their services. People receiving treatment receive little or no contact with the pharmacy and they do not directly access pharmacy services from the premises. The pharmacy has a website www.smilepharma.co.uk where prescribers and practitioners access services.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy does not have the documented information it needs to appropriately identify and manage key risks with its services. It does not complete risk assessments and audits to show it suitably manages and delivers its services safely and according to its own written procedures. Team members record and learn from mistakes they make whilst dispensing. And they amend the way they work to reduce the risk of similar errors happening again. They keep the records they need to by law, and they keep people’s confidential information secure. Team members understand their role in helping protect vulnerable people’s health.
Principle 2. Staff
The pharmacy has a small and dedicated team, who have the necessary skills and experience to provide services safely. And they manage the workload well. Team members make professional decisions based on the wellbeing of people using pharmacy services and they feel comfortable raising professional concerns if needed.
Principle 3. Premises
The pharmacy premises are clean, tidy, and well maintained. They provide a suitable and professional environment for pharmacy services.
Principle 4. Services, including medicines management
The pharmacy has some suitable procedures to help it manage and deliver its services safely. But prescriptions do not always contain the necessary information for the pharmacy to have confidence it can supply products safely. And the team does not always make interventions to obtain further information. So, it is difficult for the pharmacy to know if these products are appropriate for people’s needs. The pharmacy makes its services accessible to the right people. And it stores and manages the products it supplies appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. And the equipment and facilities suitably protect people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.