Smart Pharm Ltd (9011292)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy delivers its services safely. It has adequate standard operating procedures in place to manage risks and make sure its team members work effectively. The pharmacy mostly keeps the records it needs to by law. It tries to follow up on people’s feedback so it can improve its services. Members of the pharmacy team protect people’s private information, and they understand their role in protecting the welfare of vulnerable people.

Principle 2. Staff

The pharmacy’s team members are enrolled on accredited training in line with their roles to help make sure they deliver services safely and manage the workload. Members of the team understand their roles and responsibilities. They feel able to provide feedback on how the pharmacy could improve its services.

Principle 3. Premises

The pharmacy is clean, bright, secure and suitable for the provision of healthcare services. The pharmacy prevents people accessing its premises when it is closed so its medicines stock is safe, and people's private information is protected.

Principle 4. Services, including medicines management

The pharmacy stays open later than is usual and makes its services easily accessible to people with different needs. It obtains its medicines from reputable suppliers and stores them securely at the right temperature, so they are fit for purpose. The pharmacy makes sure people using high‐risk medicines have the information they need to use their medicines safely. But it does not routinely share treatment information with people's usual doctor so that their patient medication record is complete. Team members know what to do if they get alerts or recalls and have to return affected medicines or devices to the suppliers.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately and keeps people's private information safe.