| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy does not adequately assess and document the risks involved in selling medicines online. And its written instructions for running the online prescribing service require a review to update how it manages those risks. The questionnaires are for specific medical conditions including some which are long term, but people do not have to consent to sharing information so the pharmacy may not always be able to verify people's medical information. Some of the points raised in the Prescribing policy for the treatment of Anxiety are not adequately covered by the questionnaire. |
We have now taken all those points onboard and a prescribing policy is in place per condition together with detailed dispensing instructions SOP for the website specifically. |
06/11/2024 | 27/07/2024 |
| 1.2 | The safety and quality of the pharmacy and its prescribing service is not regularly reviewed and monitored. The pharmacy and the online prescribing service does not routinely complete any audits to provide assurances that the service is safe. |
The service has only been running for a few months and as such no audits were run in this time frame. Recently however following the inspection and the new developer implementation an audit was run and found that around 20% of orders are generally refused for various reasons such as ID verifications or unsuitable treatments. Base on this audit further enhancements to the website and working practice will take place to ensure greater patient safety and satisfaction |
06/11/2024 | 27/07/2024 |
| 1.6 | The prescriber does not always make a clear record setting out justification for prescribing, or not prescribing. Records of cancelled orders do not include the reason why the orders were cancelled. |
The developer has now implemented the changes discussed where notes can be left on the patient record on each order detailing any reasons for refusal. |
06/11/2024 | 27/07/2024 |
| 1.8 | The pharmacy does not have a specific documented safeguarding policy to guide the team on the process to take in the event of a concern for vulnerable people associated with the online prescribing service. |
The safeguarding policy we have in place already is applied to both local and online patients. The only difference is if in the even where the board needs to be contacted then the patient’s local board will be sought out for guidance as necessary. |
06/11/2024 | 27/07/2024 |
| 2.2 | Team members require enrolment onto accredited training for their role in line with the GPhC's guidance on 'Requirements for the education and training of pharmacy support staff'. |
The staff in question has now been enrolled on to the buttercups dispensing training program. |
23/10/2024 | 27/07/2024 |
| 3.1 | Some information on the website is missing or unclear such as information about prescribers and is not in line with the GPhC's 'Guidance for registered pharmacies providing pharmacy services at a distance, including on the internet' |
This has now been rectified on the website and all the information is up to date and in-line with the GPHC’s guidance. Please refer to the website for the details. |
06/11/2024 | 27/07/2024 |
| 4.2 | The prescriber's decision to refuse treatment or refer people, and verification of information in line with prescribing policy are not always documented. |
The developer has now implemented the changes discussed where notes can be left on the patient record on each order detailing any reasons for refusal or referral details. |
23/10/2024 | 27/07/2024 |
Pharmacy inspections
Inspection reports and learning from inspections