Sidhu's Pharmacy (1038539)

Inspection summary findings

Principle 1. Governance

Although the pharmacy keeps the records it needs to by law, the records are not always adequately maintained, and entries are not always made within appropriate timeframes. And information is sometimes missing or incomplete, which means the pharmacy cannot clearly demonstrate what has happened in the event of a query. Pharmacy team members understand how to keep people’s private information safe, and they record their mistakes to help them learn and improve.

Principle 2. Staff

Pharmacy team members are trained for the jobs that they do, and they can raise concerns and provide feedback. But regular ongoing learning and development is limited. So, the pharmacy may not always be able to show how team members keep their knowledge and skills up to date.

Principle 3. Premises

The pharmacy is suitably maintained and provides an appropriate space for the delivery of healthcare services. It has a consultation room, so people are able to have a conversation with team members in private, but it may not be accessible to everyone.

Principle 4. Services, including medicines management

The pharmacy sources its medicines from reputable wholesalers and team members complete some checks to help make sure medicines are stored appropriately and fit for supply. The pharmacy’s services are accessible and in general its supplies medicines safely. But it does not always identify prescriptions for high-risk medicines so team members may miss some opportunities to provide further counselling and advice.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it provides. Team members use the equipment in a way that protects people’s privacy.