Pharmacy context
The pharmacy is situated in a largely residential area, on a small parade of
shops. It provides NHS and private prescription dispensing mainly to local
residents. It provides medicines in multi-compartment compliance packs for a
large number of people who collect their packs either from this pharmacy or
another one close by, owned by the same company. The pharmacy has a home
delivery service. There is a post office in the pharmacy. Conditions are in
place on this pharmacy premises that prevent some services being provided.
These conditions were imposed after failings were identified on a previous
inspection and they remain in force.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team usually work to professional standards to identify and manage risks effectively. They record or discuss mistakes they make during the dispensing process with the regular pharmacist. And they try to learn from these to avoid problems being repeated. The pharmacy's team members understand how they can help to protect the welfare of vulnerable people. And they keep people's private information safe.
Principle 2. Staff
The pharmacy has enough
qualified staff to provide its services safely. And the pharmacy provides its
team members with some ongoing training to help keep their skills and knowledge
up to date.
Principle 3. Premises
The pharmacy's premises are
generally clean, secure and provide an appropriate environment to deliver its
services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy mostly manages
and delivers its services safely and effectively. Generally, the pharmacy
dispenses people’s medicines safely. But it cannot always show who was involved
in dispensing each item. So, it may be harder for the pharmacy to review
mistakes and learn from them.
Principle 5. Equipment and facilities
The pharmacy generally has
the right equipment for its services. But some of its measuring equipment may
not be wholly reliable.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |