Inspection outcome: Standards met
Last inspection: 26/04/2022
Pharmacy context
The pharmacy business operates across the UK delivering specialist services, including supplying medicines and ancillary equipment to people in their home. The pharmacy makes supplies against prescriptions issued from NHS Trusts and clinics across the UK. This includes a range of treatments for medical conditions such as cancer and rheumatoid arthritis. This was a follow-up inspection to one undertaken in November 2020. The inspection took place during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and mitigates the risks to provide safe and effective delivery of its services. And it suitably protects people’s confidential information. The team members act competently when issues occur that affect the safe delivery of pharmacy services. The team members use the information they record about errors to take prompt and appropriate action to help prevent similar mistakes happening again. People using the pharmacy services can typically raise concerns using several communication tools.
Principle 2. Staff
The pharmacy has a large and experienced team with a wide range of skills to support its services. Its team members work well together, and they support each other in their day-to-day work. The pharmacy takes responsibility to actively encourage team members to share ideas and provide feedback when it introduces new systems and processes. The pharmacy consistently provides ongoing training and development opportunities for team members to progress their knowledge and skills. The team members benefit from identifying areas of their own practice they wish to develop through feedback on their performance. So, they can develop in their role.
Principle 3. Premises
The pharmacy premises are large and appropriate for the services the pharmacy provides. And the pharmacy is suitably clean, hygienic, and secure.
Principle 4. Services, including medicines management
The pharmacy generally uses its systems and dedicated trained teams to support the safe delivery of its services. The pharmacy adequately reviews its systems and processes to ensure its services safeguard the health and well-being of people using its services. And it largely takes appropriate action to ensure the delivery of its services remain safe and suitable. This is especially during periods of change to its systems. The pharmacy gets its medicines from reputable sources and the team members store and manage them properly.
Principle 5. Equipment and facilities
The pharmacy has equipment that is well maintained to help ensure the safe supply of medicines. The pharmacy’s systems suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |