Sciensus Pharma Services Limited (1084907) - Improvement action plan

Some of the information Healthcare at Home holds about the medicines people have at home is not accurate. And it doesn't have suitable arrangements in place to ensure changes to its systems and processes do not impact on the safe and effective delivery of services. This means there is a risk that people experience delays to the receipt of their medicines and may miss their prescribed doses.

Reviewed and changed process to ensure patients supply of medicines are maintained. This includes process for rescheduling any failed deliveries and monitoring to ensure the newly arranged delivery date is close as possible to original delivery date. Any missed doses of medication are reviewed by a Healthcare Professional and monitored daily. System changes will also follow the same learns as outlined in 1.1

Additional focus ensuring patients receive next delivery whilst still having some medication at home. Buffer stock levels are set as per Trust requirements and must be updated if more or less stock is used e.g. dose change or patient problems with medicines use e.g. faulty product. Healthcare at Home supply quantities as per prescription so patient homes are not overfilled due to clinical risk and cost. Buffer stock levels are also relative to each individual patients understanding. To aid accurate understanding of buffer stock, Healthcare at Home have provided further training with staff, a system change to aid calculation of stock in line with delivery date. Updated patient guidance on signposting and further patient training on medication stock checks with Healthcare Professionals. Enhanced continuity planning including different ways for patients to contact Healthcare at Home including text messaging, emailing, two way chat and development of an App.