Inspection outcome: Standards met
Last inspection: 13/08/2020
Pharmacy context
This is a community pharmacy on the outskirts of the town centre. During the COVID-19 pandemic the pharmacy’s main focus is on providing dispensing services. This includes the delivery of medicines to people’s homes. The pharmacy also provides substance misuse services to local people. And it supplies medicines in multi-compartment compliance packs, designed to help people remember to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It has implemented some good processes for managing and reviewing safety during the COVID-19 pandemic. The pharmacy advertises how people can provide feedback about it or its services. And it acts appropriately on the feedback it receives. The pharmacy keeps people’s private information secure. And it generally keeps all records it must by law. Pharmacy team members act openly and honestly by sharing information. They are committed to engaging in regular risk reviews to help share learning and to help drive improvement. And they have the skills and knowledge required to protect the safety and wellbeing of vulnerable people.
Principle 2. Staff
The pharmacy has enough, suitably skilled team members to manage its workload effectively. It reviews the skill mix of its team to support in providing its services. And it provides appropriate support to team members which encourages them to engage in continual learning relevant to their roles. Pharmacy team members are enthusiastic and they take part in regular team discussions. They are supported through a structured appraisal process. And they understand how to provide feedback about the pharmacy and how to raise a professional concern if needed.
Principle 3. Premises
The pharmacy is secure and well maintained. It is clean and presents a professional appearance to people accessing the services it provides. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private space.
Principle 4. Services, including medicines management
The pharmacy advertises its services and makes them accessible to people. It has up-to-date procedures to support the pharmacy team in delivering its services. And it keeps audit trails of tasks associated with its services. So, it can deal with any queries effectively. The pharmacy obtains its medicines from reputable sources. And it generally stores medicines safely and securely. It responds to safety alerts in a timely manner. This helps provide assurance people receive medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has a suitable range of clean equipment available for the pharmacy services provided. And pharmacy team members use the equipment and facilities in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |