Inspection outcome: Standards met
Last inspection: 18/08/2020
Pharmacy context
This is a community pharmacy located within a residential area of Southampton in Hampshire. The pharmacy dispenses NHS and private prescriptions. It sells over-the-counter (OTC) medicines, provides advice and delivers medicines. The pharmacy also supplies multi-compartment compliance packs to people in their own homes if they find it difficult to manage their medicines. The inspection was carried out during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy is operating safely. It has processes in place to identify and manage risks. This includes the risks associated with COVID-19. Members of the pharmacy team regularly monitor the safety of their services by recording their mistakes and learning from them. They have been trained to protect the welfare of vulnerable people. The pharmacy suitably protects people’s private information. And, it maintains all its records as required.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. It provides a suitable environment, and the necessary resources, for its team members to learn as well as keep their knowledge up to date. They can provide feedback and make suggestions to improve some of the pharmacy’s internal processes.
Principle 3. Premises
The pharmacy's premises provide an appropriate environment to deliver healthcare services. The pharmacy is clean. It has been suitably modified to help people socially distance during the pandemic. And it is secure.
Principle 4. Services, including medicines management
The pharmacy provides its services in a safe manner. It obtains its medicines from reputable suppliers. And it stores as well as manages its medicines appropriately. The pharmacy’s team members are helpful. They try to ensure that people with different needs can easily use the pharmacy’s services. And the pharmacy takes extra care when people are prescribed higher-risk medicines. This helps them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean. And helps protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |