Pharmacy context
This community pharmacy is open extended hours over seven days. It is situated in a shopping parade on a main road in a suburban residential area. Most people who use the pharmacy live locally. It mainly prepares NHS prescription medicines, and it orders people's repeat prescriptions on their behalf. A large number of people also receive their medicines in weekly multi‐compartment compliance packs to help make sure they take them safely. The pharmacy provides an NHS substance misuse treatment service and there is a home delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy manages its risks reasonably well. The pharmacy team follows written instructions to help make sure it provides safe services. The team reviews its mistakes which helps it to learn from them. Pharmacy team members receive training on protecting people's information, and they understand their role in protecting and supporting vulnerable people. And the pharmacy keeps the records it needs to by law.
Principle 2. Staff
The pharmacy has enough team members to manage the workload. But new team members are not enrolled on essential training courses. So, the pharmacy cannot provide assurance that they are acquiring the skills and knowledge they need for their role.
Principle 3. Premises
The premises are clean, secure and suitable for the pharmacy’s services. It has a private consultation room, so people can have confidential conversations with pharmacy team members and maintain their privacy.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers, and the team makes some checks to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy team has the equipment and facilities that it needs for the services it provides. The equipment is appropriately maintained and used in a way that protects people's privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.