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Pharmacy inspections

Inspection reports and learning from inspections

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Rowlands Pharmacy (1091161)

Inspection outcome: Standards met

Last inspection: 04/02/2020

Pharmacy context

This is a community pharmacy located inside a medical centre in Stratford-upon-Avon, in Warwickshire. The pharmacy is open five days a week. It sells a limited range of over-the-counter medicines and dispenses NHS prescriptions as well as private ones. And it supplies some people with their medicines inside multi-compartment compliance packs if they find it difficult to take their medicines on time.​

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages risks in a satisfactory manner. Members of the pharmacy team understand how to protect the welfare of vulnerable people. They deal with their mistakes responsibly. But team members consistently don’t record enough detail and are not formally reviewing their internal mistakes. This makes it harder for them to spot patterns, learn from them and help prevent the same things happening again. The pharmacy adequately maintains most of the records that it needs to. But some of its records have missing details. This means that the team may not have all the information needed if problems or queries arise in the future.

Principle 2. Staff

Standards met

Pharmacy team members understand their roles and responsibilities. They are undertaking the appropriate training for their roles. And the company provides them with resources to keep their skills and knowledge up to date. Overall, the pharmacy has limited numbers of staff to manage its workload. They can sometimes manage. But this requires ongoing monitoring. Members of the pharmacy team are not always informed about any additional contingency arrangements. This can mean that staff sometimes struggle with the workload and their ability to complete mandatory training at work.

Principle 3. Premises

Standards met

The pharmacy's premises provide an adequate environment for the delivery of healthcare services. The dispensary is now kept clear of clutter. And the pharmacy has a private area for conversations and services to take place.

Principle 4. Services, including medicines management

Standards met

In general, the pharmacy provides its services in an appropriate manner. The pharmacy team adjusts to help people with different needs. The pharmacy delivers people’s medicines to them in a safe manner. It obtains its medicines from reputable sources. And it largely stores them appropriately. But team members don't always identify prescriptions that require extra advice. And, they don't always record enough information to show that they have considered the risks when some medicines are supplied inside compliance aids. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied. In addition, the pharmacy doesn’t have up-to-date records about product recalls. This limits the team’s ability to verify that they have taken the right action in response to them.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. The team use the equipment in a way that helps to protect people’s privacy.

Pharmacy details

Rother House Medical Centre
Alcester Road
STRATFORD-UPON-AVON
CV376PP
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards