Pharmacy context
This community pharmacy is currently undergoing a change of ownership. Its main activity is dispensing NHS prescriptions which it receives from the medical centre within the same complex. The pharmacy sells a small range of over-the-counter medicines, offers seasonal flu vaccinations, provides substance misuse treatment to a handful of people, and it supplies medication in multi-compartment compliance packs to some people who need additional support in managing their medicines at home.
Inspection summary findings
Principle 1. Governance
The pharmacy does not adequately manage all the risks associated with its services. Its standard operating procedures are not readily available. And it does not keep all its records up to date and accurate, or make records within the time required by law. So, these may not be reliable if they need to be referred to in the future. And it may not be able to investigate any anomalies fully or promptly. The pharmacy keeps people’s private information securely. But it does not currently have suitable means of disposing of confidential waste which could start to present a health and safety issues if not addressed soon. However, the pharmacy's team members understand how they can help protect vulnerable people.
Principle 2. Staff
The pharmacy’s team members work well together but they are struggling to manage their workload effectively. The pharmacy team is not able to complete all its tasks, including record-keeping, in a timely manner.
Principle 3. Premises
The pharmacy’s premises are secure, and they are adequate for the services it provides. The pharmacy could do more to improve its overall organisation and tidiness.
Principle 4. Services, including medicines management
Generally, the pharmacy supplies medicines safely to people. People with different needs can access its services. It obtains its medicines from reputable sources. And it has a process to manage safety alerts and recalls. But its records about these could be improved to show the actions its team members take in practice to provide assurances that people are supplied with medicines that are fit for purpose. And it could do more to make sure people receiving their medicines in compliance packs receive all the information they need to take their medicines safely and effectively.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services adequately.
Pharmacy details
Rother House Medical Centre
Alcester Road
STRATFORD-UPON-AVON
CV376PP
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.