Rother Care Pharmacy (1091161)

Inspection summary findings

Principle 1. Governance

The pharmacy has systems to help ensure risks associated with its services are identified and managed. It keeps the records it needs to by law, and it has processes to protect people’s private information. Team members record and review their mistakes so that they can learn and improve from these events. And they understand how they can help and protect vulnerable people.

Principle 2. Staff

The pharmacy has just about enough team members to manage its increasing workload. Its team members work well together and they are supported to raise any concerns or provide feedback to help improve pharmacy services.

Principle 3. Premises

The pharmacy’s premises are secure, and they are adequate for the services it provides. The pharmacy has a consultation room to enable people to have private conversations with team members if needed.

Principle 4. Services, including medicines management

Overall, the pharmacy supplies medicines safely and people with different needs can access its services. It gets its medicines from licensed wholesalers and its team members take the right action in response to safety alerts and recalls so that people get medicines and medical devices that are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. And its team members use the equipment and facilities in a way that protects people’s privacy and dignity.