Inspection outcome: Standards met
Last inspection: 24/08/2023
Pharmacy context
The pharmacy is in a busy commercial and residential area in northwest London. It is not open for people to visit in person as it provides its services at a distance. The pharmacy dispenses NHS and private prescriptions. It provides a delivery service and supplies medicines in multi‐compartment compliance packs for people who have difficulty managing their medicines. The pharmacy was inspected as a follow up to completing an action plan issued after the previous visit.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable written instructions to help identify and manage risks in providing its services. But they have not been reviewed regularly so they may not always reflect current best practice. Members of the pharmacy team do not routinely record their mistakes to learn from them and to help prevent the same mistakes happening again. Overall, the pharmacy team's working practices are generally safe and effective. The pharmacy mostly keeps the records it needs to by law. Members of the pharmacy team keep people's private information safe and understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough suitably trained team members to deliver its services safely. They work well together to manage the workload and can make suggestions to improve services.
Principle 3. Premises
The pharmacy's premises are generally clean and secure. The design and layout of the pharmacy is suitable for the nature of its activities and the provision of healthcare. The pharmacy prevents unauthorised access to its premises when it is closed. So, it keeps its medicines and people's information safe.
Principle 4. Services, including medicines management
People can easily access the pharmacy and its services. And overall, the pharmacy's working practices are generally safe and effective. Members of the team do not always provide a description of the medicines in a compliance pack so people may not be able to identify individual medicines that they are taking. The pharmacy obtains its medicines from reputable sources. And it mostly stores and manages them so it can be sure they are fit for purpose. The team members know what to do if any medicines or devices need to be returned to the suppliers.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |