Richmond Pharmacy (1101667)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages the risks associated with its services to make sure people receive appropriate care. Its team members do not always take the correct action to protect people’s private information appropriately. Members of the pharmacy team follow written procedures to make sure they work safely, and they complete tasks in the right way. They discuss their mistakes so that they can learn from them. Team members understand their role in protecting vulnerable people. 

Principle 2. Staff

The pharmacy has employed enough team members to generally manage the workload and the services that it provides. But there is a high turnover of staff, and this puts additional pressure on the existing team members and some tasks may be overlooked as others are prioritised. The team members plan absences in advance, so the pharmacy has enough cover to provide the services. They work well together, and they can raise concerns and make suggestions.

Principle 3. Premises

The pharmacy generally provides a suitable environment for people to receive healthcare services. Some areas of the pharmacy are less well maintained which detracts from the professional image. It has an adequate consultation room, so that people can speak to the pharmacist in private when needed.

Principle 4. Services, including medicines management

The pharmacy offers healthcare services which are easy for people to access. It generally manages its services and supplies medicines safely. The pharmacy obtains its medicines from licensed suppliers, and stores them securely and at the correct temperature, so they are safe to use. The pharmacy does not store some of its stock properly, and issues with the pharmacy’s controlled drug procedures require attention. 

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide services safely. The pharmacy team stores and uses the equipment in a way that keeps people’s information safe.