Pharmacy context
This pharmacy has an NHS distance selling contract and it specialises in providing pharmacy services to care homes. The pharmacy is located in a unit on an industrial estate and people cannot visit this pharmacy in person. Services and information can be accessed through the pharmacy’s website, www.quantummeds.co.uk.
Inspection summary findings
Principle 1. Governance
The governance arrangements that underpin the pharmacy’s service are not sufficiently robust. The pharmacy has written procedures which explain how it operates. But procedures are incomplete, and some team members are unclear about what is expected of them. This means they may not always work effectively or in accordance with legislation. And the pharmacy does not carry out appropriate risk assessments when making major change to its operational processes. Members of the team do not always record things that go wrong. So, they may miss opportunities to learn from them and improve the service they provide. They understand their role in protecting vulnerable people and they keep people’s personal information safe.
Principle 2. Staff
The pharmacy does not always support its team members to complete essential training for the roles in which they are working. This means team members might not always have the knowledge and skills to provide the services safely. The pharmacy has enough team members to manage the workload and the services that it provides. Team members plan absences in advance, so the pharmacy has enough cover to provide the services. They work well together, and they can raise concerns and make suggestions.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. The pharmacy’s website provides information about the pharmacy’s services.
Principle 4. Services, including medicines management
The pharmacy manages its services adequately and it supplies medicines safely. It gets its medicines from licensed suppliers and stores them securely and at the right temperature, so they are safe to use. The pharmacy team effectively supports care home providers to manage their medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely. The pharmacy team stores and uses the equipment in a way that keeps people’s information safe.
Pharmacy details
Fairgate House Suite G14
205 Kings Road
Tyseley
Birmingham
B112AA
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.