Inspection outcome: Standards met
Last inspection: 20/03/2023
Pharmacy context
This retail pharmacy is situated on a busy road near Marble Arch. The area is a popular shopping and restaurant destination frequented by tourists and London's Arabic speaking community. The pharmacy trades extended hours late into the evening, seven days a week. It dispenses a few private prescriptions, and it sells a range of health and beauty products including over the counter medicines. It also offers private consultations with its pharmacist independent prescribers. The pharmacy does not provide any NHS funded services.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services. It has written procedures, so pharmacy team members know how to complete daily tasks. The pharmacy protects people's private information, and team members understand their responsibility in safeguarding vulnerable people. The team keeps the records it needs to by law, but the pharmacist prescribers' consultation records do not always capture key information to show how they make prescribing decisions. And the pharmacy could improve the quality of its clinical audits, so it can demonstrate and make sure its prescribing services are safe.
Principle 2. Staff
The pharmacy has enough staff to provide its services effectviely. The
team members work under the supervision of a pharmacist, and they receive the right
training for their roles. But the pharmacy does not have a structured approach to ongoing training, so the team members may have gaps in their knowledge and miss
additional opportunities to learn.
Principle 3. Premises
The
pharmacy provides a safe, secure and professional environment for the provision
of healthcare services. It has suitable facilities, so people are able to have
consultations in private. And the company website provides basic information
about the pharmacy and its services.
Principle 4. Services, including medicines management
The pharmacy's services are accessible. It obtains its medicines from reputable suppliers and it stores them securely. The pharmacy team makes checks to ensure that the medicines are kept in good condition and suitable to supply. But the prescribing service issues people with prescriptions without directly informing their usual doctor. This means their doctor may not always have relevant and up-to-date information about the person's treatment to support ongoing safe and effective care.
Principle 5. Equipment and facilities
The pharmacy has the basic equipment that it needs to provide its services safely. Equipment is appropriately maintained so that it is safe to use, and it is used in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |