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Pharmacy inspections

Inspection reports and learning from inspections

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Prince Pharmacy (1112006)

Inspection outcome: Standards not all met

Last inspection: 12/03/2020

Improvement action plan


Pharmacy context

This is an independent retail pharmacy located on a busy thoroughfare in central London, close to Marble Arch. It is open seven days a week and it sometimes trades late into the evening. The pharmacy does not have an NHS contract and therefore it does not offer any NHS funded services. The pharmacy sells over the counter medicines and it regularly dispenses private prescriptions. It works in close association with private doctors who offer both telephone and face-to-face consultations. The superintendent pharmacist is an independent prescriber and occasionally offers consultations when working at the pharmacy. The pharmacy has many Arabic speaking customers, and a large proportion of people who visit the pharmacy are from overseas or visiting the area.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy does not have comprehensive risk assessments or procedures relating to the prescribing services it operates, so the safety of these services could not be properly established. And its system for handling complaints is unclear, so it might not always deal with these effectively. The pharmacy’s record keeping does not always comply with the law and there is a lack of documentation supporting the pharmacist prescribing service. The team members keep people’s personal information secure and they understand the principles of safeguarding and how to support vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to provide its services. The team members work under the supervision of a pharmacist, and they generally receive the right training for their roles. But they have limited access to ongoing training, so they may find it harder to keep their knowledge up to date.

Principle 3. Premises

Standards met

The premises are well-presented, clean, secure and suitable for the pharmacy’s services. It has a private consultation room, so members of the public can have confidential conversations and maintain their privacy.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy supplies medicines safely. It gets its medicines from licensed suppliers and it stores and manages them appropriately, so they are safe to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment that it needs to provide its services. And it has the facilities to secure people's information.

Pharmacy details

99 Edgware Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.