Inspection outcome: Standards met
Last inspection: 11/08/2021
Pharmacy context
This is a community pharmacy beside other shops in a residential area of the city. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services, the NHS smoking cessation service, the NHS Pharmacy First service and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. This pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks with its services, including reducing the risk of infection during the pandemic. The pharmacy team members follow written processes for the pharmacy’s services to help ensure they provide them safely. The pharmacy keeps all the records that it needs to by law and keeps people’s private information safe. Team members know who to contact if they have concerns about vulnerable people. They record some but not all mistakes to learn from them but don’t review them regularly to identify common themes. So they could be missing some learning opportunities.
Principle 2. Staff
The pharmacy has enough qualified and experienced team members to safely provide its services. They are trained and competent for their roles and the services they provide. The pharmacy gives them time for training during the working day. Team members can make decisions within their competence to provide safe services to people. And they use their professional judgement to help people. They know how to make suggestions and raise concerns if they have any to keep the pharmacy safe.
Principle 3. Premises
The premises are safe and clean and suitable for the pharmacy services provided. It has suitable facilities for people to have conversations with team members in private. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to access its services which it provides safely. Pharmacy team members follow written processes relevant to the services they provide. They support people by providing them with suitable advice to help them use their medicines. And they provide extra written information to people taking higher risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly. Team members know what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment needs to deliver its services. Team members look after this equipment to ensure it works and the pharmacy replaces it as needed. They raise concerns when equipment is not fir for purpose. And the pharmacy acts in a positive and appropriate way.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |