Inspection outcome: Standards met
Last inspection: 18/07/2024
Pharmacy context
This pharmacy is situated in a business park. It operates a distance-selling service, so people do not visit it in person. This inspection primarily focussed on the pharmacy’s online weight-loss treatment service which it introduced around March 2024. The pharmacy has its own website www.phloclinic.co.uk where people can register for the weight-loss service. The pharmacy offers medicines for other conditions on its website, as well as prescribing and supplying injectable weight loss medications.
Inspection summary findings
Principle 1. Governance
The pharmacy manages its risks reasonably well. The prescribing team has written instructions to help make sure it provides a safe weight-loss service. The prescribing and pharmacy teams discuss their mistakes which helps them to learn from them. The pharmacy protects people’s private information, and team members understand their role in protecting and supporting vulnerable people. The pharmacy keeps consultation records for people when it prescribes weight loss medicines. But records generally do not have enough detailed information needed to clearly explain the clinical reasons for authorising supplies.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. The team members work well together. New team members receive the appropriate training for their roles and the pharmacy effectively supports them to complete this. The pharmacy regularly reviews the performance and development of its prescribers to make sure they have the right skills and knowledge.
Principle 3. Premises
The premises are clean, secure, and spacious enough for the pharmacy's services. And the pharmacy provides a professional environment for the delivery of healthcare services. The pharmacy's website contains information about the pharmacy and the associated weight-loss treatment service.
Principle 4. Services, including medicines management
The pharmacy obtains and verifies information provided by people requesting weight loss medicines, to help prescribers assess whether a weight-loss treatment is suitable for them. It provides relevant advice and support to help make sure people use these treatments safely. The pharmacy gets its medicines from licensed suppliers. It makes sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment that it needs to provide its services effectively. And it has the facilities to secure people's information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |