Inspection outcome: Standards met
Last inspection: 18/06/2021
Pharmacy context
This pharmacy is situated in a business park. It is a distance-selling pharmacy, so people do not visit it in person. It mainly supplies NHS prescription medicines which it delivers to people in the region. The pharmacy has its own website, www.truepill.co.uk where people can register to request the pharmacy to order and supply their NHS repeat prescriptions. The pharmacy also specialises in prescribing and supplying oral contraceptives (OC) and non-prescription emergency hormonal contraception (EHC) to people living in the UK via its other website www.helloeve.co.uk. This inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably manages the risks associated with its services. It audits and reviews its
contraceptive services to make sure they are safe. The pharmacy has written instructions to help make sure the team works safely. And it has specific safeguarding policies in relation to its contraceptive services. The pharmacy team records and reviews its mistakes so that it can learn from them, and it keeps people’s information secure.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. The team members work well together. New team members receive the appropriate training for their roles and the pharmacy effectively supports them to complete this. The pharmacy regularly reviews the performance and development of its prescribers to make sure they have the right skills and knowledge.
Principle 3. Premises
The premises are clean, secure and spacious enough for the pharmacy’s services, and it provides a professional environment for healthcare services. The pharmacy’s websites provide clear information about its services.
Principle 4. Services, including medicines management
The pharmacy's working
practices are generally safe and effective. The team gets its medicines from
licensed suppliers and manages them appropriately to make sure they are in good
condition and suitable to supply. But the pharmacy could do more to make sure it can show that it provides the contraceptive services safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment that it needs to provide its services effectively. And it has the facilities to secure people's information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |