| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.8 | The pharmacy lacks any clear safeguarding policies or procedures. So, team members might be less confident identifying and supporting potentially vulnerable people, especially in relation to its contraceptive services. |
The superintendent and medical director have co-authored the pharmacy's safeguarding and identity and age verification policies. |
06/07/2020 | 02/06/2020 |
| 1.1 | The pharmacy’s clinical governance procedures are lacking. It cannot show that it has adequate systems and procedures or risk assessments to demonstrate its contraceptive services are safe. |
The superintendent and medical director have co-authored the pharmacy's patient clinical pathways for oral and emergency contraception, and its risk reporting pathway. |
22/06/2020 | 02/06/2020 |
| 3.1 | The pharmacy's website for offering contraceptive services contains inaccurate and misleading information, and important details are missing. The helloeve website does not contain the pharmacy owner's details or identify the superintendent pharmacist. It does not make clear which healthcare professionals provide the services or indicate their location. The details of the prescribing service and the prescribers’ registration details, country of registration, profession, are not stated on the website. The terms and conditions section of this website suggests that doctors provide the emergency hormonal contraception (EHC) service, when they do not, and the website incorrectly states the services are CQC registered. Neither of the pharmacy's websites contain any information explaining how people could check the pharmacy’s registration status with the GPhC. |
The pharmacy's website has been updated to address each of the points raised. |
22/06/2020 | 08/06/2020 |
Pharmacy inspections
Inspection reports and learning from inspections