Phillips Chemist (1035188)

Inspection summary findings

Principle 1. Governance

The pharmacy has suitable written procedures in place to help ensure that its team members work safely. And the team understands and follows them. The pharmacy has insurance to cover its services. And it generally completes the records it needs to by law. The pharmacy team knows how to protect the safety of vulnerable people. And it protects people’s confidential information properly. The pharmacy adequately identifies and manages the risks associated with its services. Team members respond appropriately when mistakes happen. And they take suitable action to prevent mistakes in the future.

Principle 2. Staff

The pharmacy has just enough staff to manage all its workload effectively. And its team members work hard to support one another. And to complete their duties. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's service.

Principle 3. Premises

The pharmacy’s premises generally provide a suitable environment for people to receive its services. And they are adequately clean, organised and secure. But the pharmacy premises are tired and dated in areas. And its storage facilities are insufficient.

Principle 4. Services, including medicines management

The pharmacy generally provides its services safely and makes them accessible to people. It supports people with suitable advice and healthcare information. The pharmacy team gets its medicines and medical devices from appropriate sources. And, in general, team members make the necessary checks to ensure they are safe to use and protect people’s health and wellbeing. The pharmacy generally stores its medicines correctly, but it does not do enough to ensure that it stores all its medicines in the appropriate environment. It generally ensures that it supplies its medicines with the appropriate information. But it is not thorough enough in ensuring that it supplies all its medicines with all the information that people need to take their medicines properly.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services safely. And it generally keeps them clean. The team uses its facilities and equipment to keep people's confidential information safe.