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Pharmacy inspections

Inspection reports and learning from inspections

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Phakeys Pharmacy (1109436)

Inspection outcome: Standards met

Last inspection: 01/11/2022

Pharmacy context

This is a community pharmacy that is situated on a road leading out of the city centre. Most of its activity is dispensing NHS prescriptions and selling medicines over the counter. The pharmacy supplies medicines in multi‐compartment compliance packs to people who live in their own homes. Other services that the pharmacy provides include delivering medicines to people's homes and the Community Pharmacist Consultation Service.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy identifies and manages the risks associated with the provision of its services. Its team members work safely but because the pharmacy’s written procedures are not regularly reviewed there is a risk that they might not always work as effectively as they could. The pharmacy has some procedures to learn from its mistakes. But because it doesn’t record its near misses it might miss opportunities to improve its ways of working.

Principle 2. Staff

Standards met

The pharmacy’s team members work well together to manage the day‐to‐day workload within the pharmacy. And they have the appropriate range of experience and skills. Team members can raise concerns if needed.

Principle 3. Premises

Standards met

The pharmacy keeps its premises safe, secure, and appropriately maintained. And it has made changes to help keep its team members and people using the pharmacy safe.

Principle 4. Services, including medicines management

Standards met

The pharmacy's healthcare services are suitably managed and are accessible to people. The pharmacy team show care and concern for people using its services. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely and it knows the right actions to take if medicines or devices are not safe to use to protect people’s health and wellbeing. But the pharmacy doesn’t always make a record of action it has taken in response to an alert. This makes it harder for the pharmacy to demonstrate how it has protected people.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.

Pharmacy details

149 Carlton Road
NOTTINGHAM
NG32FN
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards