Inspection outcome: Standards met
Last inspection: 17/09/2020
Pharmacy context
This is a busy community pharmacy, located across the street from a large health centre. The surrounding area is mainly residential and most people who use the pharmacy are from the local area. The pharmacy mainly dispenses NHS prescriptions and it supplies medicines to a local care home. It also supplies some medicines in multi-compartment compliance aid packs to help make sure people take them at the right time. The pharmacy offers several other services including the New Medicine Service (NMS) and seasonal flu vaccinations. The inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services and it keeps the records it needs to by law. Pharmacy team members are clear about their roles, and they record their mistakes to help them learn and improve. Team members understand how to raise concerns to help protect the health and wellbeing of vulnerable people. And they keep people’s private information safe.
Principle 2. Staff
Pharmacy team members are suitably trained for their roles and they complete some ongoing training. Team members use their professional judgement to make decisions in the best interest of patients. They work well together and there is a clear open culture. Team members feel comfortable making suggestions and changes to help improve the pharmacy services.
Principle 3. Premises
The pharmacy is clean and provides a suitable environment for the provision of healthcare services. The pharmacy has a consultation room to enable it to provide members of the public with access to an area for private discussions.
Principle 4. Services, including medicines management
The pharmacy's services are appropriately managed and suitably delivered so people receive appropriate care. The pharmacy gets its medicines from reputable sources and its team members complete regular checks to make sure that medicines are fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. The team members use the equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |