Pharmacy context
This is a distance-selling pharmacy which provides its services via its website (olympiapharmacy.co.uk). The pharmacy does not provide NHS services. It dispenses private prescriptions generated by external prescribers. The types of medicines mainly dispensed include treatments for acute conditions such as infections, weight management and gender reassignment. The pharmacy is closed to the public and medicines are delivered to people via the Royal Mail.
Inspection summary findings
Principle 1. Governance
The pharmacy does not always have a Responsible Pharmacist overseeing its activities and services. And it cannot demonstrate that it has assessed the credentials of all the prescribers it works with or whether the prescribers are following appropriate clinical guidance. The pharmacy does not provide suitable training for its team members to make sure they are able to deal with safeguarding concerns appropriately. The pharmacy team record its mistakes so it can learn from them. And team members are provided with training so that they know how to protect people’s confidential information.
Principle 2. Staff
Some pharmacy team members have not completed the necessary training for their roles. So they do not have the appropriate skills and knowledge for some of the work they carry out. But the team is generally able to manage the pharmacy's workload.
Principle 3. Premises
The pharmacy premises provide a suitable environment for healthcare services. The pharmacy is kept clean and it is secure.
Principle 4. Services, including medicines management
The pharmacy generally manages its other services effectively. But it cannot show that it keeps medicines requiring cold storage at the right temperature. This means that it may not be able to demonstrate that those medicines are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.