Inspection outcome: Standards met
Last inspection: 05/08/2020
Pharmacy context
This is a busy independently owned community pharmacy. It is located in the centre of the market town of Pershore. A wide variety of people use the pharmacy. It dispenses NHS prescriptions and sells over-the-counter medicines as well as several other items. This inspection was carried out during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The pharmacy has good procedures in place to manage their workload. These measures also reduce the risk of transmission of coronavirus and reduce repeat visits to the pharmacy. And, the measures are a model that other pharmacies are learning from. The pharmacy is appropriately insured to protect people if things go wrong. It keeps the up-to-date records that it must by law. The pharmacy team members keep people’s private information safe. They are good at identifying vulnerable people. And they promote the national ‘safe place’ initiative and take prompt action to keep the victims of domestic violence safe.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Two pharmacists work on most days and this allows the superintendent to undertake other duties. The team members are flexible and cover holidays and sickness. They are encouraged to keep their skills and knowledge up to date. The pharmacy team work well together. They are comfortable about providing feedback to their manager to improve services for their patients and this is acted on. They are well supported with personal problems.
Principle 3. Premises
The pharmacy looks professional and is suitable for the services it offers. It is clean, tidy and organised. The premises are thoroughly cleaned to reduce the likelihood of transmission of coronavirus. The pharmacy has also taken action to reduce the spread of the disease with clear changes to its flow of customers and the use of a protective screen in the consultation room.
Principle 4. Services, including medicines management
People can access the services the pharmacy offers. It manages its services effectively to make sure that they are delivered safely. The pharmacy is offering face-to-face services and it has planned for the safe delivery of the upcoming flu season. The team members make sure that people have the information that they need to use their medicines properly. They intervene if they are worried about anyone. The pharmacy gets its medicines from appropriate sources and stores them safely. The pharmacy makes sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that it is clean and fit-for-purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |