Pharmacy context
This pharmacy is situated inside a GP practice, in the town of Heswall. The pharmacy premises are accessible to people, with adequate space in the retail area. And there is a consultation room available for private conversations. The pharmacy sells a range of over-the-counter medicines and dispenses both private and NHS prescriptions. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
The pharmacy has written processes and procedures for team members to follow. But its team members have not completed any training on them so it may not be able to demonstrate that the processes are being followed to help make sure services are provided safely. Members of the team do not always make a record of when things go wrong and so they may not be able to show how they learn from them. The pharmacy largely keeps the records it needs to by law, but it doesn't always make sure that the responsible pharmacist record is fully complete which means it may make it harder to identify who was responsible.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload. But the pharmacy does not always enrol new members of the team onto a suitable training course to help make sure they have the underpinning knowledge required for their role.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. But the space is used ineffectively to help ensure services remain safe. And parts of the medicines counter are used to assemble prescriptions which does not adequately protect the privacy of people using the pharmacy.
Principle 4. Services, including medicines management
The pharmacy's services are easy to access. And it uses electronic software and automation to help provide them effectively. But it stores its medicines in a disorganised manner, which increases the risk of a picking error during the prescription assembly process. The pharmacy does not always adequately complete the necessary checks on its medicines which means they may not be fit for purpose. And medicines returned to the pharmacy are not stored appropriately which means there is an increased risk of them being supplied to people without the pharmacy being able to demonstrate that they are safe to use.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
Pharmacy details
Heswall and Penbby Group Practice
270 Telegraph Road
Heswall
Wirral
CH607SG
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.