Pharmacy context
This pharmacy is situated inside a GP practice, in the town of Heswall. The pharmacy premises are accessible to people, with adequate space in the retail area. And there is a consultation room available for private conversations. The pharmacy sells a range of over-the-counter medicines and dispenses both private and NHS prescriptions. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services and it protects peoples’ information. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. They record some things that go wrong, so that they can learn from them. But they do not always record or review all their mistakes, so they may miss some opportunities to improve. The pharmacy largely keeps the records it needs to by law, but it doesn't always make sure that the responsible pharmacist record is fully complete which means it may make it harder to identify who was responsible in the event of a query.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload. But the pharmacy does not provide any additional learning opportunities for team members, to help improve their knowledge
Principle 3. Premises
The pharmacy premises are suitable for the services provided and is generally clean and tidy. It has a consultation room so that people can have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy's services are easy to access. And it uses electronic software and automation to help provide them effectively. But it stores its medicines in a disorganised manner, which increases the risk of a picking error during the prescription assembly process. Members of the pharmacy team do not always know when high-risk medicines are being handed out. So, they may not always make extra checks or give people advice about how to take them. The pharmacy team carries out some checks to make sure medicines are in good condition. But it does not always keep records, so it can’t show that the checks have been done properly.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
Pharmacy details
Heswall and Penbby Group Practice
270 Telegraph Road
Heswall
Wirral
CH607SG
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |