Inspection outcome: Standards met
Last inspection: 14/06/2023
Pharmacy context
The pharmacy is in a largely residential area, and it receives most of its prescriptions electronically. It provides NHS dispensing services, the New Medicine Service, and a flu vaccination service. It also provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medications in multi-compartment compliance packs to some people who live in their own homes and need this support.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. Team members understand their role in protecting vulnerable people. The pharmacy largely protects people’s personal information. And it largely keeps its records up to date and accurate. But it doesn’t always record mistakes that happen during the dispensing process. And this could mean that team members are missing out on opportunities to learn and improve the pharmacy’s services.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. The team members can make professional decisions to ensure people taking medicines are safe. And they can raise any concerns. They do the right training for their roles. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area. But the pharmacy could do more to keep some areas tidy and free from clutter as this currently detracts somewhat from the overall appearance of the pharmacy.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. People with a range of needs can access the pharmacy’s services. And the pharmacy ensures that people who get their medicines in multi-compartment compliance packs receive all the information they need to take their medicines safely. The pharmacy gets its medicines from reputable suppliers and largely stores them properly. And it responds appropriately to drug alerts and product recalls. But the pharmacy doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |