Pharmacy context
This is a community pharmacy in South Shields. It sells a range of over-the-counter medicines. It dispenses people’s prescriptions. It delivers medicines to people who can’t attend its premises in person. The pharmacy provides a range of services including a COVID - 19 vaccination service. People can also collect COVID-19 home-testing kits from the pharmacy when available. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
The pharmacy mostly identifies and manages risks with its services. It maintains the records it needs to by law and correctly secures people's private information. But team members don’t always record all the details of mistakes they make while dispensing. So, they may miss the chance to learn from them to help prevent similar mistakes from happening again.
Principle 2. Staff
The pharmacy has enough team members to manage the workload. Members of the pharmacy team work well together. And they know how to raise a concern if they have one. Some team members do not have appraisals. So, they may miss the chance to further develop their knowledge and skills. Members of the pharmacy team work well together.
Principle 3. Premises
The pharmacy provides a suitable and secure environment for people to receive healthcare. And its premises are clean. The pharmacy team members take some steps to reduce the risk of Covid 19 infection.
Principle 4. Services, including medicines management
The pharmacy provides a good range of services to support people’s health needs. The pharmacy appropriately manages and delivers its services. It obtains its medicines from reputable sources. And it generally stores and manages them appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |