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Pharmacy inspections

Inspection reports and learning from inspections

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My Pharmacy (9011853)

Inspection outcome: Standards met

Last inspection: 29/09/2023

Pharmacy context

This is a distance selling pharmacy located in the town of Great Harwood, Lancashire. The pharmacy dispenses both NHS and private prescriptions. It dispenses medicines for its private online prescribing service, which offers treatments for various conditions such as asthma and weight loss. It sells Pharmacy (P) medicines. The pharmacy premises are closed to the public, so people access the pharmacy’s services through its website, or by telephone. It supplies some people with their medicines dispensed in multi-compartment compliance packs to help them take their medicines, and it delivers medicines to people.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy appropriately identifies and manages most of the risks with its private online prescribing service. It maintains audits of prescribing to support the monitoring of the safety and quality of this service. The pharmacy has a process for team members to record and reflect on mistakes made during the dispensing process. It keeps records required by law and team members keep people's private information secure. And it has suitable processes in place to help team members safeguard vulnerable adults and children.

Principle 2. Staff

Standards met

Team members working in the pharmacy have the appropriate skills to provide its services. And they have some opportunities for ongoing training to keep their knowledge up to date. They manage the workload well and support each other as they work. The pharmacy completes checks on the prescribers it uses for its private online prescribing service to ensure they have the appropriate competencies to prescribe medicines for the treatments it offers on its website.

Principle 3. Premises

Standards met

The pharmacy premises are suitable for the services provided. They are clean, hygienic, and secure. The pharmacy's website is professional and easy for people to use. 

Principle 4. Services, including medicines management

Standards met

The pharmacy has sufficient safeguards in place to ensure it manages its private online prescribing service safely and effectively. But the pharmacy doesn’t always ensure it receives evidence of a person having been diagnosed with an existing condition. The pharmacy manages its other services appropriately. It obtains its medicines from appropriate sources. And team members carry out regular checks on medicines to make sure they are fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs for its services. And it uses its equipment appropriately to protect people's confidentiality. 

Pharmacy details

Hesketh House
1a Hesketh Street
Great Harwood

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards