Pharmacy context
This is a community pharmacy situated in a row of shops in the town centre. Most of its activity is dispensing NHS prescriptions and selling medicines over the counter. The pharmacy supplies medicines in multi‐compartment compliance packs to people who live in their own homes. It also provides the seasonal flu vaccination service, and the hypertension case finding service. The pharmacy delivers medicines to people's homes.
Inspection summary findings
Principle 1. Governance
The pharmacy fails to identify and manage all of the risks associated with the services provided. Including the risks with the supply of medicines in compliance packs and the storage of medicines. Its team members have defined roles and accountabilities. The pharmacy manages people’s electronic personal information safely, and its team members know how to protect vulnerable people. And the pharmacy has some procedures to learn from its mistakes. But because it does not always record who is involved in dispensing a medicine, it might be more difficult to discuss a mistake with the person who made it. And it might miss opportunities to improve its ways of working.
Principle 2. Staff
The pharmacy’s team members work together to manage the day‐to‐day workload within the pharmacy. They know how to raise a concern if they have one. They are suitably trained for the roles they undertake. But they don't receive ongoing structured training which could mean their learning and development needs are not always being addressed.
Principle 3. Premises
The pharmacy keeps its premises safe, secure, and appropriately maintained. And people visiting the pharmacy can have a conversation with a team member in private.
Principle 4. Services, including medicines management
The pharmacy does not have adequate procedures in place to check that medicines supplied in compliance packs are always appropriate for the people taking them. And it does not store all its medicines requiring special storage arrangements properly. But the pharmacy gets its medicines and medical devices from reputable sources. And it knows the right actions to take if medicines or devices are not safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
Members of the pharmacy team mainly have the equipment and facilities they need for the services they provide. The pharmacy maintains the equipment and facilities adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.