Inspection outcome: Standards met
Last inspection: 03/07/2024
Pharmacy context
This is a community pharmacy situated in a row of shops in the town centre. Most of its activity is dispensing NHS prescriptions and selling medicines over the counter. The pharmacy provides the Pharmacy First and the hypertension case-finding service. It supplies medicines in multi‐compartment compliance packs to people who live in their own homes. The pharmacy delivers medicines to people's homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages most of the risks associated with the provision of its services. And the pharmacy keeps the records it needs to by law. The pharmacy manages people’s electronic personal information safely. The pharmacy has some procedures to learn from its mistakes. But because it does not record all of its mistakes it might miss opportunities to improve its ways of working.
Principle 2. Staff
The pharmacy’s team members work together to manage the day‐to‐day workload within the pharmacy. They know how to raise a concern if they have one. They are suitably trained for the roles they undertake. But they do not receive ongoing structured training which could mean their learning and development needs are not always being addressed.
Principle 3. Premises
The pharmacy keeps its premises safe, secure, and appropriately maintained. And people visiting the pharmacy can have a conversation with a team member in private.
Principle 4. Services, including medicines management
The pharmacy's healthcare services are suitably managed and are accessible to people. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely and team members know the right actions to take if medicines or devices are not safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |