Inspection outcome: Standards met
Last inspection: 25/11/2024
Pharmacy context
The pharmacy is in a busy town centre next to a surgery. It provides NHS dispensing services, the New Medicine Service and the Pharmacy First service. The pharmacy supplies medicines in multi-compartment compliance packs to a small number of people who live in their own homes and need this support. And it provides substance misuse medications to some people. This was a reinspection of the pharmacy, following an inspection in May 2024 when it was found not to be meeting all the Standards for registered pharmacies.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It had made improvements since the previous inspection, and it now has up to date standard operating procedures. And team members now understand their role in protecting vulnerable people. The pharmacy largely protects people’s personal information well. And it mostly keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. The pharmacy now records mistakes that happen during the dispensing process, but it doesn’t review the record which means that it may be missing out on opportunities to learn and improve the pharmacy’s services.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. Team members are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. And they can raise any concerns or make suggestions. The team members can take professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
People can have a conversation with a team member in a private area. And the premises provide a safe, secure, and clean environment for the pharmacy's services.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. And people with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from licensed wholesalers and stores them properly. It has made improvements since the previous inspection, and it now responds appropriately to drug alerts and recalls.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |