Milton Pharmacy (1093198)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help make sure the team works safely. Pharmacy team members have procedures in place to record mistakes when they happen. But they could use this information in a more effective way to mitigate the risk of future mistakes. The pharmacy team do not keep and adequately maintain all records necessary for the safe provision of pharmacy services. Pharmacy team members are clear about their roles and responsibilities. The pharmacy asks its customers and staff for their views and uses this to help improve services. It manages and protects people’s confidential information, and it tells people how their private information will be used. The pharmacy has appropriate insurance to protect people when things do go wrong.

Principle 2. Staff

The pharmacy's team members did not have the appropriate skills, qualifications and training to deliver services safely and effectively. The pharmacy team members appear to work well together. They are comfortable about providing feedback and raising concerns to the superintendent pharmacist.

Principle 3. Premises

The pharmacy generally provides a safe and appropriate environment for the provision of pharmacy services. The pharmacy team protects people’s private information. But it is not clear that all of the pharmacy is secure and protected from unauthorised access.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible, effectively managed and delivered safely. The pharmacy obtains medicines from reputable sources. But it does not store and manage them appropriately and in accordance with legal requirements. The pharmacy team takes appropriate action where a medicine is not fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has access to the appropriate equipment and facilities needed to provide the services it offers. These are used in a way that helps protect patient confidentiality and dignity.