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Pharmacy inspections

Inspection reports and learning from inspections

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Medix Pharmacy (1032309)

Inspection outcome: Standards met

Last inspection: 29/01/2020

Pharmacy context

The pharmacy is situated in the High Street of the Old Town. It dispenses NHS and private prescriptions to people in the local community and it has a travel clinic. Several people have prescriptions dispensed which are issued by the drug and alcohol team. The pharmacy offers a prescription delivery service to the surrounding villages, as well as the town. It also supplies medicines in multi-compartment compliance packs to people who need this support. There are plans to provide cosmetic services as well but this has yet to be advertised.

Inspection summary findings

Principle 1. Governance

Standards met

Members of the pharmacy team work to professional standards and identify and generally manage risks effectively. They are clear about their roles and responsibilities. The pharmacy keeps its records up to date. It manages and protects information well and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people. They log some mistakes they make during the pharmacy processes. They try to learn from these to avoid problems being repeated but there is no formal record of this learning.

Principle 2. Staff

Standards met

The pharmacy has enough staff to provide safe services for local people. The staff have finished or are completing accredited training for the roles they undertake. The pharmacy does not have a formal approach to monitoring its team members development and it does not provide any training to staff beyond the required accredited training. So, it may not always be able to identify and resolve any knowledge gaps or other learning needs that its staff may have.

Principle 3. Premises

Standards met

The premises are acceptably clean and generally provide a safe, secure and professional environment for people to receive healthcare. Fire-exits should always be kept unlocked when the building is occupied.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are generally safe and effective, and it gets its medicines from reputable sources. But patients receiving higher-risk medicines such as warfarin and valproates may not get all the support and information they need to take their medicines in the best way. And because the pharmacy doesn’t highlight all prescriptions which are only valid for 28 days, there is an increased chance of medicines being given out when the prescription is no longer valid.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.  

Pharmacy details

84 High Street
STEVENAGE
SG13DW
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards