Inspection outcome: Standards met
Last inspection: 10/02/2020
Pharmacy context
This Healthy Living Pharmacy (HLP) is located in a large health centre, a short walk away from the centre of Raynes Park. It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy offers flu vaccinations in the autumn and winter seasons and a home delivery service. It dispenses some medicines in multicompartment compliance aids for those who may have difficulty managing their medicines. There is a private chiropractic clinic, and a separate aesthetics clinic open within the pharmacy premises.
Inspection summary findings
Principle 1. Governance
Overall the pharmacy manages risk fairly well and has written instructions to tell staff how to complete tasks safely. The pharmacy keeps most of the records it needs to by law and it has adequate insurance in place to help protect people if things do go wrong. The pharmacy’s team members understand how they can help to protect the welfare of vulnerable people. They have become much better at recording the mistakes they make during the dispensing process. This makes it much easier for the pharmacy to spot patterns and take action to prevent mistakes being repeated.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a satisfactory understanding of their roles and responsibilities. The pharmacy gives its new staff a well-structured induction to make sure they quickly learn what they can and cannot do. They work well as a team and feel able to make suggestions to improve safety and workflows where appropriate.
Principle 3. Premises
The pharmacy’s premises are very modern and attached to a large health centre. They provide a safe, secure and professional environment for people to receive its services. The pharmacy has two treatment rooms which it rents out to other service providers. It has its own consultation room as well, which it uses for providing some of its services and for sensitive conversations.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all of the medicines it supplies are fit for purpose. The pharmacy responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe. But it still doesn’t keep adequate records of the checks it makes, and the advice it gives when people are supplied with high-risk medicines. This may make it harder for the pharmacy to show what it has done if a query should arise in the future.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy is now taking sufficient action to keep people’s private information safe when using its facilities.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |