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Pharmacy inspections

Inspection reports and learning from inspections

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Mastaa-Care Chemist (1031153)

Inspection outcome: Standards met

Last inspection: 08/09/2020

Pharmacy context

The pharmacy is located in a parade of shops in a residential area. As well as dispensing NHS prescriptions the pharmacy supplies medicines in multi-compartment compliance packs to help people take their medicines safely. It also provides Medicines Use Reviews and New Medicine Service checks to people. The superintendent pharmacist is also an independent prescriber. The inspection was undertaken during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately identifies and manages the risks associated with its services. The pharmacy keeps the records it needs to by law to show that medicines are supplied safely and legally. Team members know how to protect vulnerable people. They discuss dispensing mistakes when they happen but they don't always get chance to record these, mainly due to the increased workload posed by the Covid-19 pandemic. Restarting this process should help them make sure they don’t miss opportunities to learn and make the pharmacy’s services safer.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services, and they work effectively together and are supportive of one another. They have the appropriate skills, qualifications and training to deliver services safely and effectively. Team members are given some ongoing training to keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

The premises are suitable for the pharmacy’s services and are clean and tidy. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely and people can access them easily. The pharmacy gets its stock from reputable sources and stores it properly. Team members take the right action when safety alerts are received, to ensure that people get medicines and medical devices that are safe to use. But they don’t routinely record what action they have taken about these alerts. This could make it harder for them to show what they have done in response.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

26 Whalebone Lane South

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards