Mastaa-Care Chemist (1031153) - Improvement action plan

Standard not met	Reason	Action being taken by the Pharmacy	By when	Notification By Pharmacy Improvements Made
1.2	The pharmacy cannot show that it records or reviews mistakes that happen during the dispensing process. This makes it harder for team members to learn and improve the safety of the pharmacy’s services.	-RPS ‘near miss error log’ template now used to record near misses & the dispensary staff trained on how to complete these -Near misses are now recorded every time they happen. These will be reviewed monthly to identify any trends and determine any avoidable contributing factors to these errors	24/12/2019	21/01/2020
4.3	The pharmacy does not always carry out a thorough date check to ensure expired medicines are removed from the shelves. And this increases the risk that people get medicines which are past their ‘use-by’ date.	-Date checking matrix created -Thorough date check completed w/c 22/11/2019 and matrix filled out -All expired stock removed from the shelves and those near to expiring are marked with a red dot to warn dispensary staff	24/12/2019	22/11/2019

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