Pharmacy context
This pharmacy is located on
a busy main road in the Urmston area of Manchester. Its main activity is
dispensing NHS prescriptions, but it also provides some people with medicines
in multi-compartment compliance packs. The pharmacy provides a range of NHS and
private services which include seasonal flu vaccinations, COVID-19
vaccinations, and travel vaccinations. It also offers services provided by
other healthcare professionals such as podiatry, chiropractic, and audiology
services.
Inspection summary findings
Principle 1. Governance
The pharmacy has written
procedures to help make sure its team members know how to complete tasks
safely. Members of the team keep records of their mistakes so that they can
learn from them. But they do not review the records and they do not record all
their mistakes. So, they may miss some opportunities to prevent mistakes from
being repeated. Members of the team protect people’s private information and know
how to protect vulnerable people. The pharmacy generally keeps the records it
needs to by law.
Principle 2. Staff
The pharmacy has enough
team members to manage the workload. But some team members have not completed
appropriate training. So, the pharmacy cannot provide assurance that they have
the skills and knowledge they need for their roles. And some team members have not
read the pharmacy’s procedures for services they provide. So, they may not
fully understand what is expected of them.
Principle 3. Premises
The pharmacy’s environment
is suitable for the services that it provides. It is generally clean and tidy,
but some areas are cluttered which detract from its professional appearance. A
consultation room is available for the confidential provision of pharmacy
services.
Principle 4. Services, including medicines management
The pharmacy obtains its
medicines and devices from licensed suppliers. And it stores them securely and
at the required temperatures. But the team does not regularly check stock
medicines to make sure they are in good condition. And some medicines are
re-packaged and not properly labelled. So, the pharmacy cannot provide
assurance that all its medicines are suitable to supply. Members of the team
provide advice to people who are supplied high-risk medicines, to help make
sure they use them safely.
Principle 5. Equipment and facilities
The pharmacy has the
equipment it needs to provide the services that it offers. And its facilities
help its team members provide a safe and effective service.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.