Malcolm's Pharmacy (1110146)

Inspection summary findings

Principle 1. Governance

The pharmacy manages its risks reasonably well. The pharmacy team follows written instructions to help make sure it provides safe services. The team discusses its mistakes which helps it to learn from them. Team members protect people’s private information, and they understand their role in protecting and supporting vulnerable people. The pharmacy generally keeps the records it needs to by law.

Principle 2. Staff

The pharmacy has enough team members to manage its workload. Team members receive essential training for their roles. But the pharmacy does not always progress staff training in a timely fashion. So, team members may delay obtaining the knowledge and skills relevant to their role.

Principle 3. Premises

The premises are clean, secure and suitable for the pharmacy’s services. It has a private consultation room, so people can have confidential conversations with pharmacy team members and maintain their privacy.

Principle 4. Services, including medicines management

The pharmacy’s working practices are generally effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers, and the team makes some checks to make sure they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

The pharmacy team has the equipment and facilities that it needs for the services it provides. The equipment is appropriately maintained and used in a way that protects people's privacy.