Pharmacy context
This is a community pharmacy in Stenhousemuir. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy provides substance misuse services and dispenses private prescriptions. Pharmacy team members advise on minor ailments and medicines use. And they supply over-the-counter medicines and prescription only medicines via patient group directions (PGDs).
Inspection summary findings
Principle 1. Governance
The pharmacy mainly identifies and manages the risks associated with its services. And team members discuss mistakes that happen when dispensing. They keep some records to identify patterns in the mistakes they make. And then take the opportunity to improve and reduce the risk of further errors. They mostly keep the records needed by law and they keep confidential information safe. They understand their roles in protecting vulnerable people. The pharmacy has adequate written procedures to help the team provide services safely. But it does not have an audit trail to show team members understand them.
Principle 2. Staff
This is a fairly large pharmacy team but not all of the team members have the necessary qualifications for their roles and the services they provide. The pharmacy team members work together well to manage the workload. And they have access to learning to further develop their skills and knowledge and keep up to date.
Principle 3. Premises
The pharmacy premises are clean, hygienic and suitable for the services provided. The pharmacy has an appropriate space for people to sit down and have a private conversation with pharmacy team members.
Principle 4. Services, including medicines management
The pharmacy provides services which are easily accessible. And it manages its services well to help people receive appropriate care. The pharmacy gets its medicines from reputable sources, and it stores them appropriately. The team conducts checks to make sure medicines are in good condition and suitable to supply. But they do not keep up-to-date records to show they appropriately manage medicines that are no longer fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.