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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1041844)

Inspection outcome: Standards met

Last inspection: 14/10/2021

Pharmacy context

This is a pharmacy situated in a small shopping centre, in the Shortlees Estate, near Kilmarnock, Ayrshire. It provides the usual services under the Scottish Pharmacy First Plus scheme. These include the minor ailments service and provision of treatments using health board Patient Group Directions (PGDs). The pharmacy dispenses NHS prescriptions and medicines into multi-compartment compliance packs for some people to help them take their medicines safely. And the pharmacy also supports people on supervised medicines. This pharmacy was inspected during the COVID-19 pandemic. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately identifies and manages the risks to its provided services. It effectively protects the privacy and confidentiality of people’s private information. And the pharmacy team members are aware of how to help protect vulnerable people. They record the errors they make whilst dispensing and learn from these. They regularly analyse these errors to further improve their learning and to take action to prevent a repeat. However many of the solutions lack a deeper root cause analysis. They generally keep the records they need to by law.

Principle 2. Staff

Standards met

The pharmacy has enough suitably qualified and trained team members to safely provide the services it offers. However it would appear to be over dependent on team members undertaking extra duties. The pharmacy team members feel comfortable raising concerns if they need to. And they complete regular ongoing training. The pharmacy supports team members in their ongoing development by providing some time during the working day for training.

Principle 3. Premises

Standards met

The pharmacy premises are adequate for the services provided. The pharmacy has suitable facilities for people to have private conversations with the pharmacist. And it appropriately protects the premises from unauthorised entry. But the premises look tired and the lack of bench space impacts on dispensing.

Principle 4. Services, including medicines management

Standards met

The pharmacy uses a range of safe working techniques to deliver its services. The pharmacy has sufficient materials to help support people taking higher-risk medicines. And it makes its services easily accessible for people. The pharmacy generally stores medicines suitably labelled and packaged. And the team members regularly check expiry dates of medicines to make sure they can supply them safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has sufficient equipment for the services it offers. And it keeps such equipment well maintained to provide accurate measurement.

Pharmacy details

16 Central Avenue

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards