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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1028604)

Inspection outcome: Standards met

Last inspection: 29/09/2020

Pharmacy context

This is a community pharmacy in the eastern suburbs of the city of Bristol.  A wide variety of people use the pharmacy but most are elderly. The pharmacy team members dispense prescriptions, sell over-the-counter medicines and give advice. They also supply many medicines in multi-compartment compliance packs to help vulnerable people in their own homes to take their medicines. The pharmacy offers Medicines Use Reviews (MURs), the New Medicine Service (NMS), the Community Pharmacy Consultation Service (CPCS), seasonal flu vaccinations and several other services. The inspection was carried out during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are generally safe and effective. It has made changes to its written procedures as a result of COVID-19. And, some physical measures are in place to reduce the risk of transmission of coronavirus. The pharmacy is appropriately insured to protect people if things go wrong. It keeps the required records. The pharmacy team members keep people’s private information safe and they know how to protect vulnerable people. But they could be better at recording and learning from mistakes to prevent them from happening again.

Principle 2. Staff

Standards met

The pharmacy currently has enough staff to manage their workload safely. The team members do their best to cover people who are sick or on holiday. They are encouraged to keep their skills and knowledge up to date. And they are told about any updates regarding COVID-19. But the team members could be better informed by the higher management about current and proposed changes.

Principle 3. Premises

Standards met

The pharmacy looks professional and is suitable for the services it offers. It is clean, tidy and organised. The premises are thoroughly cleaned to reduce the likelihood of transmission of coronavirus. The pharmacy signposts its consultation room and so it is clear to people that there is somewhere private for them to talk.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a good range of services and everyone can access them. It generally manages its services effectively to make sure that they are delivered safely. The team members usually make sure that people have the information they need to use their medicines properly. But they could be better at identifying people who may not be taking their medicines as prescribed by their doctors. The pharmacy gets its medicines from appropriate sources and stores them safely. The team members makes sure that people only get medicines or devices that are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy mainly has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose. The pharmacy has taken some action to reduce the spread of coronavirus with the use of protective screens. But the screens are small with gaps between them. This may increase the risk of transmission of the disease.

Pharmacy details

235-237 Church Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards