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Pharmacy inspections

Inspection reports and learning from inspections

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Live Well Pharmacy (9011473)

Inspection outcome: Standards not all met

Last inspection: 29/11/2023

Improvement action plan

 

Pharmacy context

The pharmacy is in a residential area in the suburbs of Huddersfield. It has a distance selling NHS contract. Pharmacy team members dispense NHS prescriptions and deliver them to people’s homes. They provide medicines to some people in multi‐compartment compliance packs. And they provide medicines to people living in care homes and nursing homes. The pharmacy provides a private prescribing service to people, via its website www.usmen.co.uk, to help treat erectile dysfunction and male hair loss.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy does not fully assess and manage the risks of providing its private services to people. It does not have an adequate risk assessment and procedure for these services. And it does not actively monitor its private services or complete adequate records of prescribing to ensure it provides these services safely. Pharmacy team members follow suitable written procedures to help provide its NHS services safely. And it keeps the records it should for these services. Pharmacy team members generally understand how to protect vulnerable people. And they keep people's private information secure.  


Principle 2. Staff

Standards met

Pharmacy team members have the right qualifications for their roles and the services they provide. They complete some training ad-hoc to keep their knowledge up to date. And they feel comfortable discussing ideas and raising concerns.

Principle 3. Premises

Standards not all met

The pharmacy’s website for its private services is organised in a way which means there is a risk people may not always receive the most appropriate treatment. The pharmacy’s premises is clean and properly maintained. And they provide a suitable space for its services. 

Principle 4. Services, including medicines management

Standards not all met

The pharmacy generates and dispenses prescriptions from its private prescribing service that are not legally valid and are missing key information. Overall, it suitably manages the delivery of its services safely. And it generally stores and manages its medicines appropriately. The pharmacy's services are easy for people to access. And it has processes to help people understand and manage the risks of taking some higher-risk medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary equipment available for the services it provides. It manages and uses its equipment in ways that protect people’s confidentiality. 

Pharmacy details

1 Acre House Avenue
Huddersfield
HD33BB
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.