King Cross Pharmacy (1039549)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks to its services. It has the documented procedures it needs to help pharmacy team members manage these risks. Pharmacy team members regularly record and discuss mistakes they make. And they learn from these to reduce the risks of similar mistakes. Team members understand their role to help protect vulnerable people. And they suitably protect people’s private information. The pharmacy keeps the records it must by law. But they don’t always keep records of stock balance checks for some medicines that help reduce risks. 

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete some ad-hoc training to help keep their knowledge and skills up to date. Pharmacy team members feel comfortable raising concerns and discussing ways to improve services.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services it provides. The pharmacy has a suitable room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy helps people to easily access its services. And it has processes to manage the risks associated with its services. The pharmacists provide up-to-date and relevant advice for people taking high‐risk medicines. The pharmacy sources medicines from reputable suppliers. And pharmacy team members follow a documented process to identify and manage short-dated and expired medicines. But the process is not always robust enough to help team members effectively mitigate all the risks of dispensing expired medicines to people.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.