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Pharmacy inspections

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King Cross Pharmacy (1039549) - Improvement action plan

GPhC Reference 1039549

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.1

The pharmacy does not identify and manage all the risks to its services. It doesn’t have documented procedures for some key processes. This includes the management of near miss errors and dispensing incidents. And there is evidence that not all pharmacy team members have read or follow the procedures available.

Relevant SOPs to be added/amended and all staff to read all the SOPs and sign.
Staff to be trained to highlight any potential errors that can arise. All near misses to be documented and a monthly review of errors with staff to be done and documented unless any errors warrant immediate action.
Feedback/complaints from customers to be documented and reviewed monthly unless immediate action required.

 19/08/2021 27/08/2021
4.3

The pharmacy does not have an adequately robust process for managing the storage of its medicines and for checking expiry dates. And there is evidence of out-of-date medicines on the shelves. The pharmacy does not always keep its medicines in the original packs. Or store them in accordance with the law. So, there is a risk the pharmacy may supply medicines that are not fit for purpose.

Staff have been appropriately trained not to leave loose blisters on the shelves and to mix different batches.
All medicines have been date checked and recorded in the date checking book. Boxes have been clearly labelled that are close to expiry date.
All medicines that are out of the original packs have been removed and disposed of appropriately.
Date checking to be done every 3 months going forward.

 19/08/2021 27/08/2021
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