Inspection outcome: Standards met
Last inspection: 03/04/2023
Pharmacy context
The pharmacy is on a parade of shops in a largely residential area. It provides an NHS dispensing service. The regular pharmacist is a prescriber and issues prescriptions as part of a walk‐in service for acute illness and conditions for adults and children on a private healthcare basis. The pharmacy provides additional services including the New Medicine Service and Patient Group Directions for emergency hormonal contraception and the influenza vaccine. And it provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people. The pharmacy receives most of its prescriptions electronically.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services, including the prescribing service. It maintains appropriate consultation records and it monitors the prescribing service regularly. The pharmacy has appropriate indemnity arrangements to cover its prescribing activities. It has processes to protect vulnerable people. The pharmacy records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. It protects people’s personal information. And it regularly seeks feedback from people who use the prescribing service. The pharmacy largely keeps its records up to date and accurate.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. The pharmacy can demonstrate that staff providing its prescribing service have done appropriate training for the conditions treated. There is a culture of collaboration and learning. And the pharmacy has networks within the local PCN.
Principle 3. Premises
The pharmacy premises are suitable for the provision of its services. The premises have adequate provision for private consultations. And they are appropriately secured from unauthorised access.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. The pharmacy’s prescribing service is provided in a safe way. People can access it easily and are appropriately signposted to alternative providers for conditions which are not managed by the service. Information is verified by accessing people’s summary medical records. And information is appropriately shared with people’s regular prescribers to help ensure safe transfer of care. The pharmacy gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |