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Pharmacy inspections

Inspection reports and learning from inspections

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Karsons Pharma (1032675)

Inspection outcome: Standards met

Last inspection: 07/12/2021

Pharmacy context

The pharmacy is on a busy street near to a town centre in a largely residential area. It provides a range of services, including the New Medicine Service and a stop smoking service. And it receives around 90% of its prescriptions electronically. It also provides medicines as part of the Community Pharmacist Consultation Service (CPCS) and the GP CPCS. The pharmacy supplies medications in multi-compartment compliance packs to a small number of people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people. The inspection was carried out during the Covid-19 pandemic. Conditions on registration are in place on this pharmacy that prevent some services being provided. Theses conditions were imposed after failings were identified on a previous inspection and they remain in force at the time of this inspection. 

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. It protects people’s personal information. And it largely keeps its records up to date and accurate, to show that its medicines are supplied safely and legally. Team members understand their role in protecting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services safely. They are provided with structured training for their role. And they get time set aside in work to complete it. They can raise any concerns or make suggestions and have regular meetings. This means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe.

Principle 3. Premises

Standards met

The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services safely and manages them well. And people with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

33 Pattens Lane

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards