Pharmacy context
The pharmacy is on a small shopping precinct in a largely residential area. It provides NHS dispensing services, the New Medicine Service and blood pressure checks. It supplies medicines in multi-compartment compliance packs to a small number of people who live in their own homes and need this support. And it provides substance misuse medications to a small number of people. This was the pharmacy’s first inspection since opening around 18 months ago following a relocation.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It largely protects people’s personal information. And it mostly keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. But it doesn’t review mistakes that happen during the dispensing process. And this could mean that the pharmacy is missing out on opportunities to learn and improve its services. People can provide feedback about the pharmacy’s services. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They complete the right training for their roles. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. Team members can raise concerns about the pharmacy or other issues affecting people’s safety to the relevant organisations or the pharmacy's head office.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy does not have a reliable date checking routine and it doesn’t always store its medicines in accordance with relevant legislation. But it gets its medicines from licensed wholesalers, and it responds appropriately to drug alerts and product recalls. People with a range of needs can access the pharmacy’s services. And people who get their medicines in multi-compartment compliance packs receive the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy largely has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.