Inspection outcome: Standards met
Last inspection: 10/07/2023
Pharmacy context
This community pharmacy is in a residential area. The dispenses NHS and private prescriptions and sells over the counter medicines. It supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes. It also provides the new medicines service.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies risks to patient safety and reviews mistakes made and identified during the dispensing process. The team members engage in shared learning when these happen. The pharmacy generally keeps the records it needs to by law up to date. And it protects people’s private information appropriately. Its team members understand how to manage feedback they receive about the pharmacy or its services. And they know how to recognise and report safeguarding concerns to help protect vulnerable people.
Principle 2. Staff
The pharmacy has a small, dedicated team of people who work together efficiently to provide the pharmacy’s services. It enrols its team members on suitable learning, relevant to their roles. And its team members understand how they can raise a professional concern at work.
Principle 3. Premises
The pharmacy is secure and adequately maintained. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It has procedures to help provide its services safely and effectively. The pharmacy obtains its medicines from reputable sources. And it stores its medicines safely and securely. Pharmacy team members engage people in conversations about the medicines they are taking. But they do not always provide information leaflets when supplying medicines. This may limit the information people have available to support them in taking their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has a suitable range of equipment to support the delivery of its services. And its team members use the equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |