Inspection outcome: Standards met
Last inspection: 11/02/2020
Pharmacy context
This quiet community pharmacy is located on a busy main road, near to the centre of town. A local GP surgery is also close-by. The pharmacy mainly dispenses NHS prescriptions and it sells a limited range of over-the-counter (OTC) medicines. It also offers a home delivery service. Other NHS services available include Medicines Use Reviews (MURs) and a substance misuse treatment service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks adequately. It has written procedures to help make sure team members complete tasks safely and it keeps the records it needs to by law. Team members are clear about their roles. They keep people’s private information secure and they understand how to raise concerns to protect vulnerable people.
Principle 2. Staff
The pharmacy team can manage the current dispensing workload. Recent staffing changes have created some additional workplace pressure, but a stable workforce is now in place. Team members complete training for their roles and they get some feedback on their development.
Principle 3. Premises
The pharmacy is suitably maintained for the provision of its services. It has a consultation room to enable it to provide members of the public with access to an area for private discussions.
Principle 4. Services, including medicines management
Pharmacy services are generally accessible and suitably managed, to help make sure people get their medicines safely and they receive all the information and advice they need. The pharmacy sources medicines appropriately and team members carry out some checks to make sure that they are fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services and team members use equipment in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |