J Docter Ltd (1038628)

Inspection summary findings

Principle 1. Governance

The pharmacy keeps people’s private information safe. Its team members follow procedures to help make sure they work safely. But some of the procedures have not been reviewed for more than two years, so they may not contain the most up to date information. And team members do not always record their mistakes, so some opportunities for learning may be missed. The pharmacy keeps the records it needs to by law, but information is sometimes missing or unclear so team members may not always be able to show what has happened in the event of a query.

Principle 2. Staff

Pharmacy team members are suitably trained for the jobs they do. And they feel comfortable raising concerns and providing feedback. The workload in the pharmacy is busy, which creates some pressure, and means that team members don't always have enough time to complete less urgent tasks. Team members get some feedback on their development, but ongoing learning opportunities are limited. So, the pharmacy may not always be able to show how it keeps team members' knowledge and skills up to date.

Principle 3. Premises

The pharmacy is generally in a suitable state of repair, but some of the interior fixtures and fittings in staff areas are worn and dated, which detracts from the overall appearance. There is a consultation room available so people can speak to pharmacy team members in private.

Principle 4. Services, including medicines management

The pharmacy cannot always demonstrate that it stores and manages medicines appropriately. In general, its pharmacy services are suitably managed. But it does not always identify people on high-risk medicines, so team members may miss some opportunities to provide further counselling and advice.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services. Team members suitably maintain the equipment. And they use it in a way that protects people’s privacy.