Pharmacy context
This community pharmacy is in a large suburb of Leeds. Its main activities are dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy supplies several people with their medicines in multi-compartment compliance packs to help them take their medicines correctly. And it delivers medicines to people’s homes. The pharmacy offers other NHS services including the Community Pharmacist Consultation Service (CPCS) and the Hypertension case finding service.
Inspection summary findings
Principle 1. Governance
The pharmacy mostly identifies and manages the risks associated with its services. It generally completes all the records it needs to by law. And it supports team members to understand their roles in safeguarding the safety and wellbeing of children and vulnerable adults. Team members adequately protect people’s private information, and they respond appropriately when errors occur. They discuss what happened and they take action to prevent future mistakes. However, the pharmacy’s written procedures don’t represent all the activities the team members undertake. So, there is a risk they may not conduct these tasks correctly.
Principle 2. Staff
The pharmacy has a team with a good range of skills and experience to safely provide its services. Team members work well together, and they are good at supporting each other in their day-to-day work. They have some opportunities to receive feedback and complete ongoing training to further develop their skills and knowledge.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services it provides. It has appropriate facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy provides a range of services that supports local people's health needs. Overall, it manages its services well to help people receive appropriate care. However, the pharmacy does not always store its medicines in an organised and safe manner. The space for storing completed multi-compartment compliance packs is not adequately managed which creates a significant risk of error. Medicines waiting to be disposed of are not always separated from in-date medicines. And fridge temperatures are not routinely recorded.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it generally uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.