Inspection outcome: Standards met
Last inspection: 13/02/2020
Pharmacy context
The pharmacy is near a small parade of shops and a train station. It is surrounded by residential premises. And the nearest town centre is around two miles away. The people who use the pharmacy are mainly older people. It is an independent family-run pharmacy which is part of a small chain. It offers a variety of services including Medicines Use Reviews and the New Medicine Service. And it provides multi‐compartment compliance packs to a small number of people who live in their own homes and provides substance misuse medications to a small number of people.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services. The pharmacy protects people's personal information and people can provide feedback about its services. It largely keeps the records it needs by law. But the staff are not all fully aware of which tasks they can and cannot do if the pharmacist is not there. This could mean that tasks may be undertaken without suitable supervision.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They can take professional decisions to ensure people taking medicines are safe and these are not affected by the pharmacy's targets. Team members are provided with some ongoing training to help them keep their skills and knowledge up to date. And they feel comfortable to discuss any issues and provide feedback about the pharmacy’s services.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The pharmacy generally manages its services well. It gets its medicines from reputable suppliers. And it generally responds appropriately to drug alerts and product recalls. The pharmacy highlights prescriptions for higher-risk medicines so that there is an opportunity to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |